We strive to fulfill orders as soon as possible!

• Orders placed before 12pm on a business day are processed and shipped the same day.
• Orders placed after 12:00 on a working day are processed the next working day and delivered the day after processing.
• Orders placed on Saturdays, Sundays and public holidays are processed on the first possible working day.
  
  Please note that orders may be delayed by 1 to 2 working days during holidays. Thank you for your understanding and patience

At Scented Lumos, your happiness is our top priority. We stand behind the quality of every candle we create, and we want you to love your purchase as much as we loved making it!

Here’s our promise to you:

• Handcrafted Excellence: Each candle is hand-poured with care, using 100% natural soy wax and the finest ingredients.
• Unique, Irresistible Scents: We guarantee you’ll enjoy our thoughtfully curated fragrances, designed to bring warmth and joy to your home.
• Customer Satisfaction: If you're not completely satisfied with your candle for any reason, reach out to us! We’ll work with you to resolve any issue, whether that means replacing your item or providing a refund.

Your trust means the world to us, and we're committed to delivering a product that brightens your day—every time.